Questions To Ask Your York Removal Company

1st August, 2014

When you hire a York removal company there are many questions you should ask in order to ensure a smooth move. You can print off this list and keep it so you have it with you when you meet your removal firm for the first time.

What’s Included in the Price?

Some firms don’t include VAT, insurance, fuel or even labour in their quote. Make sure you know exactly how much you’re expected to pay, to the nearest penny before you part with any cash.

Do I Need Boxes?

Many removal firms will provide boxes but it’s always a good idea to have extra. You’ll be surprised how many you need when moving home.

What Does Your Insurance Cover?

Some removal companies include insurance in the price of the move but what exactly does it cover?

For example, you need to ask:

• Does it Cover the Items I’ve Packed Myself?
• Does it Cover Any Damage to the Collection/ Delivery Address Made by the Removal Men?

What Extras Could I be Charged?

There are add ons and extras some removal companies charge on the day, this can include time waiting for keys or using extra van space. Make sure you know what you could be charged for.

What’s Your Cancellation Policy?

Even if events are beyond your control you can still be charged the full cost of removals if you have to cancel. Find out what the cancellation policy is.

What Back Up Do You Have?

Just like any business removal companies can encounter problems from vans breaking down to staff calling in sick. The last thing you need is for your removal firm to cancel a few days before the move so you need to know what back up they have in case of this eventuality.

How Do I Make a Claim on Your Insurance?

It may seem pessimistic to ask about claims before the removals have started, and with a good removal company in York there’s no reason why you’d ever need to make one but you do need to know. Some fraudulent companies will cover themselves by declaring that you have to make a claim within 7 days. This isn’t true for any insurance company which is why it’s best to ask.

What Protection Do You Use?

Some removal companies will expect you to package your items well so they don’t need extra protection. This can result in scratches and scrapes. Ask if they use blankets and their own protection.

Will You Dismantle and Put up Beds?

Many good removal firms will dismantle and put up beds for you, unpack your things and save a lot of time and effort. Some will even help with curtain poles, it’s always best to ask.

What Happens if You Can’t Fit Everything In?

A good removal firm will have assessed the items and made sure there was enough room for everything in your inventory. Moreover, they will list the van sizes and dimensions on their website.

If they can’t fit everything in, you’ll need to know what the backup plan is and if there’s an extra charge. When moving a mile this isn’t usually a problem but imagine moving 400 miles and realising half your things have to be left behind!
As a reputable Yorkshire removal company we’ll always be happy to answer any questions you may have including all of these on this list!