We want to make your removal as stress-free as possible. In order to do so, please familiarise yourself with our terms and conditions to remove any unnecessary confusion.
- For all removal services carried out in the York area, the minimum charge applied will be £95 if one person attends, or £115 if two people are requested. Beyond this, charges will be applied in one-hour blocks on a pre-confirmed hourly rate.
- The basic cost of long-distance services will be calculated based on the time required to travel to the requested pickup point, and then on to the final destination.
- Quoted start times for jobs are simply an estimate and may be subject to change. Gosine Removals will not accept responsibility for delays to our service caused by matters beyond our control. This includes extreme weather events, traffic, terrorist events and other problems we have no control over.
- Full payment of any outstanding money is to be paid upon completion of the job, and in cash. Other payment methods are available, but should be discussed prior to the start of the job and arranged at least a week in advance.
- We cannot accept any responsibility for any accidents, damage or lost property which occurs after the job has been completed and payment settled.
- Our Goods in Transit insurance covers items we are moving up to the value of £10,000.
- Customers who book the service of Gosine Removals have a responsibility to ensure there is somewhere adequate to park the van at both ends of the job. Should the van receive a parking ticket whilst working on your removals job, you will be responsible for settling the fine.
- Gosine Removals accepts no responsibility for damage caused to items as a result of poor or incorrect packing.
- Customers need to ensure all furniture is dismantled for transit prior to our arrival.
- If Gosine Removals are asked to dismantle an item of furniture, or find that dismantling is necessary, it is the customer’s responsibility to reassemble the furniture when it arrives at the destination, unless previously negotiated with Gosine Removals.
- It is the responsibility of the customer to keep all fixtures, fittings, bolts and screws for furniture in a safe and secure place. We accept no responsibility for lost fittings and fixtures.
- It is the responsibility of the customer to make sure all furniture will fit into the premises at the destination. Gosine Removals are not insured or prepared to remove doors, dismantle door frames or otherwise make new entrances to the building.
- Customers need to ensure all walls, carpets, woodwork etc. is adequately protected before we undertake the removal of items. Gosine Removals does not accept any responsibility for damage or marks made to areas which are not properly protected.
- Delays which are deemed to be the fault of the customer, for example not having all items packed, supplying the wrong address, waiting for collection of keys etc., may incur an extra charge to the final bill.
- A deposit is required to secure your reservation. Dates cannot be held without payment.
All deposits are non-refundable.
If you wish to change your booking date, this is subject to availability and will require a new deposit to secure it.
Gosine Removals reserves the right to change, amend or cancel bookings where necessary.
Full payment is due immediately upon completion of the job.
Payment is accepted in cash unless another method has been agreed upon at least 7 days before the move.
Once the job is complete, payment has been settled, and our team has left the property, responsibility for the goods returns to the customer. - Gosine Removals reserves the right to change, amend or cancel bookings as necessary.
- Abuse, rudeness and violence towards any member of our staff will not be tolerated. Should a driver need to abort a job due to aggression or abuse, the customer will still be charged the full booking amount.
- Gosine Removals reserve the right to charge higher rates on Saturdays, Sundays, Bank Holidays and any other unsociable hours.
- Unless otherwise agreed in writing, if we are negligent or in breach of contract, we will pay you up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part.
20. Job Supervision, Unattended Moves & Acceptance
20.1 The customer (or their authorised representative) must be present during both collection and delivery to ensure all items are correctly identified, loaded and placed as instructed.
20.2 It is the customer’s responsibility to check that all items have been collected, delivered and positioned correctly before the removal team leaves the premises.
20.3 By signing the job sheet, delivery note, or verbally confirming completion, the customer confirms that all items have been received and placed as requested.
20.4 Any issues or discrepancies must be raised with the driver before the team departs. Claims raised after this point may not be accepted.
Unattended Moves & Third-Party Access
20.5 Where the customer requests or permits the move to be carried out without being present — including storage units, key collections, or access via third parties — this is done entirely at the customer’s risk.
20.6 The customer must provide clear and accurate written instructions in advance. All work will be carried out strictly based on the information provided.
20.7 In these circumstances, Van Man York cannot accept responsibility for:
- Items incorrectly identified for removal
- Items left behind
- Items moved in error
- The condition or contents of pre-packed or pre-loaded items or storage units
20.8 The customer is responsible for ensuring access is available at the agreed time, including keys, codes, permissions and third-party coordination. Any delays or failed access may result in additional charges.
Photo Evidence & Completion
20.9 Gosine Removals may take photographs before, during and after the job as a record of condition and completion. These may be used as evidence that the service has been carried out in accordance with the agreed instructions.
20.10 If the customer requests that no photographs be taken, this must be agreed in writing prior to the job. In doing so, the customer accepts full responsibility for any claims that cannot be verified after completion.
20.11 Completion of the job will be deemed accepted once:
- The customer (or representative) has confirmed completion, or
- In unattended jobs, the work has been carried out in line with the provided instructions, and access has been secured
